Articles

Net Promoter Score (NPS)

NPS is a gold standard customer experience metric that represents the number of people that love your product enough to tell others about it

MMithun Sridharan

Mithun Sridharan

August 10, 20202 min read

MOOCs

Despite their interest & motivation, many people find MOOCs challenging to complete

MMithun Sridharan

Mithun Sridharan

August 3, 20201 min read

Overconfidence Effect And Hindsight Bias

Why do we forget the lessons of past projects and underestimate the time, costs and risks of future actions?

MMithun Sridharan

Mithun Sridharan

July 27, 20201 min read

• Psychology

Invent And Simplify

Consultants should consciously invent and simplify complex subjects to achieve the ultimate sophistication

MMithun Sridharan

Mithun Sridharan

July 20, 20201 min read

• Leadership

Ownership

Ownership is a frame of mind and accountability framework that helps consultants build deep and lasting client relationships

MMithun Sridharan

Mithun Sridharan

July 13, 20201 min read

• Leadership

Customer Obsession

Customer obsession starts by developing a service mindset, accountability and an authentic passion to delight your clients

MMithun Sridharan

Mithun Sridharan

July 6, 20201 min read

• Leadership

Operational Strategy

Operational strategy helps a company examine and implement effective and efficient systems to achieve the corporate objectives

MMithun Sridharan

Mithun Sridharan

June 29, 20201 min read

• Frameworks

Functional Strategy

A functional strategy is a short-term game plan to improve the effectiveness of key functional areas

MMithun Sridharan

Mithun Sridharan

June 22, 20201 min read

• Frameworks

Business Strategy

Business strategy defines the actions and decisions that a company takes to achieve its goals and be competitive in its industry

MMithun Sridharan

Mithun Sridharan

June 15, 20202 min read

• Frameworks