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Net Promoter Score (NPS)

NPS is a gold standard customer experience metric that represents the number of people that love your product enough to tell others about it

August 10, 2020 2 min read

MOOCs

Despite their interest & motivation, many people find MOOCs challenging to complete

August 3, 2020 1 min read

Overconfidence Effect And Hindsight Bias

Why do we forget the lessons of past projects and underestimate the time, costs and risks of future actions?

July 27, 2020 1 min read

Psychology

Invent And Simplify

Consultants should consciously invent and simplify complex subjects to achieve the ultimate sophistication

July 20, 2020 1 min read

Leadership

Ownership

Ownership is a frame of mind and accountability framework that helps consultants build deep and lasting client relationships

July 13, 2020 1 min read

Leadership

Customer Obsession

Customer obsession starts by developing a service mindset, accountability and an authentic passion to delight your clients

July 6, 2020 1 min read

Leadership

Operational Strategy

Operational strategy helps a company examine and implement effective and efficient systems to achieve the corporate objectives

June 29, 2020 1 min read

Frameworks

Functional Strategy

A functional strategy is a short-term game plan to improve the effectiveness of key functional areas

June 22, 2020 1 min read

Frameworks

Business Strategy

Business strategy defines the actions and decisions that a company takes to achieve its goals and be competitive in its industry

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All posts

Net Promoter Score (NPS)

MOOCs

Overconfidence Effect And Hindsight Bias

Invent And Simplify

Ownership

Customer Obsession

Operational Strategy

Functional Strategy

Business Strategy

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